Becoming a Client

At Hiawatha HomeCare we understand that living with a complex medial condition is stressful and challenging and that the thought of having non-family caregivers in your home for 8, 12 or 24 hours a day can feel overwhelming.

 

We are dedicated to easing this transition and making it as smooth and aggravation free as possible.

 

We work closely with families, physicians and referral sources to ease the transition from hospital to home, from another agency to our agency, or from not previously having care at home to now having home care services.

 

What to expect when discharging from the hospital to home with Hiawatha HomeCare services:

  • The Physician determines the homecare services that will be needed to allow for a safe plan of care at home.

  • The discharge planner or social worker from the hospital will provide you with the homecare options to provide the services you or your family member requires.

  • You will have the opportunity to interview several agencies to ensure you pick the agency right for your situation, or you can request to be sent home with Hiawatha HomeCare.

  • Upon receipt of the referral from the hospital, we will set up a “meet and greet” with you.  This is a chance for you to get to know us and for us to get to know you.  We will answer any questions you have, help you understand what home care is all about, and evaluate the client and the home care needs.

  • Once you have chosen Hiawatha HomeCare to be your provider, we will remain in close contact with you and the hospital staff to help facilitate the discharge to home process.

  • We obtain insurance information and begin working with your insurance company to ensure coverage for the services needed.

  • We assign a Case Manager and nurses to your case and, when given enough pre-discharge planning time, we can have those nurses come to the hospital to meet the client and family if requested.

  • On discharge day, our nurses will either meet you at the hospital and follow you to your home or be waiting for you at your home upon your arrival.

  • Your RN Case Manager will work with you on the admission process and the RN or LPN will immediately begin caring for the client.

  • Our nurses will work with you in determining the most appropriate place for the client and the equipment they will need and organizing supplies, medication, etc.

  • We will continue to communicate with family, physicians, and medical supply companies to assure that client care is receiving premium quality health care.  We work with family and providers to assure that the plan of care is individualized to the client.

 

If you are currently receiving homecare services from another provider and would like to switch to Hiawatha HomeCare or if you are not currently receiving homecare services but think you or a loved one may need homecare, please give us a call and we will be glad to answer questions you may have and get you started with the transition.